Saturday, April 13, 2024

"I'm not smart enough to use this"

 I quite often use the phrase "I'm not smart enough to use this" when working with software tools.

This is actually a code for one or more of the following:

  • This doesn't work the way I expect/want/need.
  • I'm not sure how to do/use this correctly.
  • I'm disappointed that this didn't stop me from doing the wrong thing.
  • I don't understand the error message (if any) that was displayed. 
  • Or the error message didn't help me understand what I should do.

Do your users/customers ever say similar things?

Would they tell you?

Are you set up to hear them?

And ready to hear this?

Or will you tell me that I'm "holding it wrong"?


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